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AI Receptionist for Electricians

Electrical calls split two ways, and the two want completely different things from whoever answers the phone.

Two kinds of call, one phone

Half your calls are faults. No power to the sockets, something tripping the RCD every time the kettle goes on, a burning smell nobody can place. Those callers are ringing down a list and the first answer wins.

The other half are planned and worth considerably more: an EICR for a landlord, a fuse board upgrade, an EV charger, a rewire, a commercial periodic inspection. Those callers are not in a panic, but they are comparing. If you are the one who never rang back, you were never really in the running.

A voicemail treats both the same. A receptionist should not.

What Aria captures

• Fault or planned work — the first thing she establishes, because it changes everything after it.
• Domestic or commercial, and whether the caller is the homeowner, a tenant, a landlord or a letting agent. A tenant cannot authorise the work, and knowing that before you drive out saves a wasted morning.
• What they actually need in their own words — "EICR", "landlord certificate", "fuse board", "car charger", "everything keeps tripping".
• The property: full postcode, type, roughly how old, how many circuits or bedrooms if they know. Enough to tell a one-bed flat EICR from a six-bed HMO before you price it.
• Whether there is a deadline — a letting agent with a tenancy starting in nine days is a different conversation from someone thinking about it.
• Name and callback number, read back on the call.

Starter at £59 texts it to you. Pro at £250 puts the appointment in your calendar.

She tells them she is an AI

On every plan, at the start of the call, she says she is an AI assistant answering for your business. That was a deliberate decision and it is not switchable. A customer who works it out halfway through feels tricked, and the name that gets blamed is yours, not ours.

In practice it matters less than people expect. Someone whose RCD has just tripped at seven in the evening wants to be heard and told what happens next. They are not auditioning you on whether a human picked up.

Six people ring at once and you have one phone

She takes calls in parallel rather than one after another. There is no queue and no hold music — ten people ringing at the same time all get answered at the same time. A single phone and a single pair of hands cannot do that, and nor can voicemail, which answers one and loses the rest.

That is also why the dead half-hour while you are in a loft with the board off stops costing you work.

What she will not do

Worth being as clear about this as about the rest, because it is where an AI receptionist gets oversold.

• She will not quote. Not a price, not a day rate, not a ballpark. She gathers what you need to price it.
• She will not commit you to a time you have not agreed. On Pro she books only into free slots in your own calendar.
• She will not pretend to be a person. She says she is an AI, on every call.
• She will not handle a gas escape herself. If a caller reports a smell of gas she tells them to leave it and ring the National Gas Emergency Service on 0800 111 999 immediately, and flags it to you.

What the three plans actually change

The answering is identical on all three. 24/7, nights, weekends and bank holidays, on the cheapest plan as much as the dearest. What you are choosing between is what happens in the ninety seconds after she hangs up.

• Starter, £59 a month. She texts you the name, the number, the postcode, what the job is and how urgent it sounded. Your diary is untouched and you decide what goes in it. For a one-van firm that is usually the right answer.
• Pro, £250 a month. She books it into your calendar, only into the slots you have actually left free, and confirms the appointment with the customer by text. This is the one that earns its keep when somebody else is already doing your diary by hand.
• Multi-Site, £449 a month. The same again across more than one location or team, with routing per site.

Full detail is on the pricing page.

Before you pay anything, get your own number

We would rather you did the arithmetic on real figures than on ours. The free missed-call check rings your mobile and texts you back exactly what happened — no card and no sales call — and this page sets out how to turn that into a number. Then the demo line below is the live system, so you can judge her for the price of a phone call.

After that it is 14 days free before the first payment, no setup fee, no installation, no engineer visit and no minimum term.

Questions electricians actually ask us

Can Aria handle EICR and landlord certificate enquiries?

Yes. Aria establishes whether the caller is a homeowner, tenant, landlord or letting agent, what certificate they need, the property type and postcode, and any deadline, then passes it to you.

Will Aria tell an electrical emergency from a routine fault?

Aria asks whether there is power at all, whether anything is hot, burning or sparking, and whether it affects the whole property or one circuit, then gives you the answers. The decision to drop everything stays yours.

How much is an AI receptionist for an electrician?

From £59 a month on the Starter plan, after 14 days free. No contract and no minimum term.

Does Aria tell the caller she is an AI?

Yes, and on every plan. She tells the caller she is an AI assistant answering for your business. That is deliberate and it is not something we switch off: a customer who finds out halfway through that they have been talking to a machine feels tricked, and that lands on your name, not ours.

Does Aria answer out of hours?

Yes. 24 hours a day on all three plans, nights, weekends and bank holidays included. The 24/7 answering is not the part held back for the dearer plans.

What happens if several people ring at the same time?

She takes calls in parallel rather than one after another, so there is no queue and no hold music. Ten people ringing at once all get answered at once.

Will Aria quote an electrical job?

No. Not a price, not a day rate, not a ballpark. She gathers what you need to price it and leaves the number to you.

Will she commit me to a time I have not agreed?

No. She will not commit you to a time you have not agreed. On Pro she books only into free slots in your own calendar.

Does she read the callback number back?

Yes. Name, number and address, out loud, on the call. It takes about fifteen seconds and it is the difference between a number you can ring and one digit of guesswork.

What exactly gets sent to me after a call?

On Starter she texts you the lot: the name, the number, the postcode, what the job is and how urgent it sounded. You decide what goes in the diary.

Does she put jobs straight into my diary?

Only on Pro and Multi-Site, and only into the slots your own calendar has left free. On Starter your diary is untouched: she texts you and the decision is yours. Most sole traders prefer that, because the diary is the thing they do not want touched.

Does the customer get anything in writing?

Yes. They get a text, so they have your name in their phone and the job in writing. On Starter that is a confirmation; on Pro it confirms the appointment itself.

What does she do if a caller reports a smell of gas?

She does not handle it herself. She tells the caller to leave it and ring the National Gas Emergency Service on 0800 111 999 immediately, and she flags it to you.

What is the difference between Starter, Pro and Multi-Site?

The answering is the same on all three. What changes is what happens after the call. Starter at £59 a month hands it to you by text. Pro at £250 a month books it into your calendar and confirms the appointment with the customer. Multi-Site at £449 a month does that across more than one location or team, with routing per site.

Is there a setup fee, a contract or a minimum term?

No setup fee, no installation, no engineer visit and nobody coming out to see you. No minimum term either: it is monthly and you cancel when you like. The first 14 days are free, before the first payment.

Can I hear her before I pay anything?

Yes. The demo line on this page is the live system, not a recording. She says in the greeting that she is an AI and that the firm is a demonstration, so nobody gets sent out.

I am not sure I miss enough calls to bother. How do I find out?

Use the free missed-call check. It rings your mobile and texts you back what actually happened, so the figure you work from is your own rather than ours. No card.

Do I get anything if I decide Aria is not for me?

Tell Aria your business name and she builds you a one-page website and texts you the link. That is free, and it is yours whether you take Aria or not.